Refund Policy

We hope that you love your purchase! If, for any reason, you’re not delighted with your purchase you are entitled to request a refund within 14 days. You then have a further 14 days to return your order to us, following your refund request.

The product you purchase must be returned to us in perfect, unused condition, in its original packaging, including the shipping packaging.

To request a refund, please email connect@daniellemcdonald.com. Please do not send any parcels back without contacting first as you will give you further instructions that will include the return address.

It’s recommended you use a recorded delivery service to return your purchase, and keep proof of postage so that you know when your parcel has been delivered safely. You are responsible for paying for any return postage costs.

Once your return has been received, a refund will be issued via your original payment method, less any credit card or PayPal processing fees within 14 days. Please be advised, it may take up to 10 working days to appear in your account.

Unfortunately, no refund will be provided on orders after the 14 day period has passed, to request a refund.

For exchanges or anything else, please get in touch – connect@daniellemcdonald.com. Please note that you will receive a response Monday through to Friday. This excludes public and bank holidays in the UK.

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